In my dealings with certain companies recently, the level of incompetence astounds me.

My wife and I have been living in the same house for over 15 years. Never late on a payment which has always been sent via our illustrious USPS.

Somehow our December 2011 was lost by the world renowned USPS. When I balanced our checking account in line, I noticed the mortgage check had not been deposited in the bank.

I contacted the mortgage company immediately. I was advised I should put a stop payment on the check and make a “Speed Pay” over the phone. Apparently the person taking down the information wrote down the account number wrong. The payment did not go through my bank.

I again contacted the mortgage company. I found out the “Speedpay” did not go through and the mortgage company want to do another “Speedpay” payment. I made another payment and this time it cleared the bank. DONE DEAL!! … or so I thought.

Checking the mortgage company website for days. Still showing our December payment as being not paid. AGAIN, contacted my wonderful mortgage company. I am advised the “Speedpay” did not go through. My bank shows the money coming out of my account.

The check that the mortgage company told me to put a stop payment on has finally shown up. The representatives at the mortgage company are unable to read their own accounting reports and are getting the “Stop payment check” confused with the “Speedpay” payment that has cleared the bank.

Every time the mortgage company is called, the hold time is at least 45 minutes. The customer is never connected with the same representative. I have talked to 7 different people at this company and it still is not resolved.

Next post will go into how they’ve gotten the January payment all jacked up.

PNC MORTGAGE HAS THE WORST CUSTOMER SERVICE ON THE PLANET!!